Terms and Conditions
By placing an order with GourmetParrot.com you are agreeing to our Terms of Service and Return Policy.
After placing your order you will receive an automated confirmation email. The confirmation email you receive does not guarantee acceptance of the order by us if certain criteria exist. If an item is sold out before your order can be processed, we will notify you and ask whether you wish to wait on fulfillment or if you prefer we cancel your order. If we do not know when an item will be again in stock, or if an item has been discontinued, we will notify you and cancel your order. Any monies which may have been collected by us will be promptly refunded in full to the customer.
Gourmet Parrot reserves the right to refuse to fulfil an order to a customer if we suspect fraud, failure to provide a valid email address or other contact information, incorrect billing information, or other information necessary to process your order, or for other reasons at our discretion.
We may request verification of credit card information or other important information, prior to the acceptance of any order if it is considered high risk or possible fraud. Orders over $100 at our discretion, may be required to be shipped UPS or FedEx to the billing address on file with the credit card company and may require a signature at time of delivery.
Orders returned to us because of failure to deliver by UPS, FedEx, or United States Post Office, due to incorrect or incomplete addresses given on an order, refusal of a customer to accept a package when delivery is attempted, or failure to make arrangements to provide a signature if required by the UPS driver at time of delivery, or re-routing of the delivery address by the customer, will be charged all return shipping fees charged by the shipping carrier, as well as any original shipping fees, or additional address change fees for re-routing the order to a different delivery address.
If for some reason you wish to return an item you have ordered from us, please read the following return policies and procedures before making the return.
Items for return must be unused and in original packaging and not damaged in any way.
Please inspect your order as soon as it arrives and if anything is damaged, please contact so we may issue a replacement item or refund
Eligible returns must have a Return Authorization number issued by us before the return will be accepted. The customer is responsible for the cost of returning an item. Shipping fees are non-refundable. No returns will be accepted after 30 days.
Our system does not allow us to exchange items for a different size, color, style, or anything else. If you ordered the wrong color or size of an item please contact us to return said item and you may place an order for the correct item on our site. Once your item is received by us as a return, a refund will be initiated on our end for any monies due you. Any refund will be issued to the credit card or payment method used originally when you placed your order. Most refunds are completed by us within 1-2 business days once we receive the item back in our store and the return has been approved. It may take your bank or credit card company 5-10 days to issue the credit back to your account.