Terms and Conditions
By placing an order with GourmetParrot.com you are agreeing to our Terms of Service and Return Policy.
After placing your order you will receive an automated confirmation email. However the confirmation email you receive does not guarantee acceptance of the order by us. If an item is sold out before your order can be processed, we will notify you and ask whether you wish to wait on fulfillment or if you prefer we cancel your order. If we do not know when an item will be again in stock, or if an item has been discontinued, we will notify you and cancel your order for you. Any monies which may have been collected by us will be promptly refunded in full to the customer if we are unable to complete your order for you.
Gourmet Parrot reserves the right to refuse to fulfil an order to a customer if we suspect fraud, failure to provide a valid email address or other contact information, incorrect billing information, or other information necessary to process your order.
Some items sold on our site are not returnable. Bird toys are not returnable items due to health issues and for the safety to all our customers who purchase bird toys so they may feel safe that any toys they purchase from us have not been exposed to other birds. Items for return must be unused and in original packaging and not damaged in any way.
Please inspect your order as soon as it arrives and if anything is damaged, please contact so we may issue a replacement item or refund.
Eligible returns must have a Return Authorization number issued by us before the return will be accepted. The customer is responsible for the cost of returning an item. Shipping fees are non-refundable. No returns will be accepted after 30 days.
We may request verification of credit card information or other important information, prior to the acceptance of any order if it is considered high risk or possible fraud. Orders over $100 at our discretion, may ship only by UPS or FedEx to the billing address on file with the credit card company and UPS or FedEx may require a signature at time of delivery.
Orders returned to us because of failure to deliver by UPS, FedEx, or United States Post Office, due to incorrect or incomplete addresses given on an order, refusal of a customer to accept a package when delivery is attempted, or failure to make arrangements to provide a signature if required by the UPS driver at time of delivery, or re-routing of the delivery address by the customer, may be charged all return shipping fees charged by the shipping carrier, as well as any original shipping fees, or additional address change fees for re-routing the order to a different delivery address.
Our current system does not allow us to exchange items for a different size, color, style, etc., so if you have accidentally ordered the wrong color or size of an item, please contact us for a return of the item and help choosing the correct size or color you need. A new order for the correct item will need to be placed on our website. Once your item is received by us as an approved return, a refund will be initiated on our end for any monies due you. Any refund will be issued to the credit card or payment method used originally when you placed your order.
Most refunds are completed by us within 1-2 business days once we receive the approved return item back in our store. It may take your bank or credit card company 5-10 days reflect the credit refund back to your account.