Shipping and Returns

 Important Message about Shipping this Holiday Season

 This year, shipping carriers and retailers across the country are expecting record demand during the holiday season. All of us here at Gourmet Parrot want to help make sure your feathered friend has everything needed to stay happy and healthy!

Here are some recommendations to avoid potential shipping delays of your bird's food.

  • Try to plan ahead by checking levels of all foods and treats weekly to be sure you’re not running low or almost out.
  • Consider placing your orders a little earlier than you typically would.

We definitely can relate to "oops I didn't know I was almost out" events as we have been there too.  So if you need your order as soon as possible, please let us know so we can do our best to process and ship the quickest method for you.

We hope you and all your pets, whether feathered, furred, or other, have a wonderful holiday season!

Sincerely,
Debra Morgan
GourmetParrot.com

NatureChest.com

Shipping Information:

Our web site GourmetParrot.com ships to US Addresses only at this time.  We may use various carriers for shipping which may include UPS, FedEx and FedEx Smart Post, and United States Postal Service.

We offer Free Shipping on orders of $69 or more and a flat rate shipping charge of $9 on smaller orders.

Most orders ship within 2-3 business days after we receive your order and shipping transit time is 3-7 days after an order ships depending on your state and zip code.  We may ship from warehouses in several states and as well as our main store in Alabama.  If you order multiple items, your order may ship in more than one box and may ship from more than one location depending on the level of merchandise in stock at any given time.

Please note that UPS, FedEx, and the Postal Service are experiencing delivery delays due to their increased shipping demands as well as experiencing delays due to Covid.  Please be patient and place your order as early as possible to prevent unexpected delays in items arriving.  Please feel free to reach out to us any time you feel a concern about your order's arrival.

 

Return Policy

We accept returns of unused and unopened items if received within 30 days of receipt.  All returns must be approved and have an assigned RMA before the item is shipped back to us.  All shipping fees for returned items are the responsibility of the customer.  Once your return is approved we will email you a RMA return number to place on your package as well as the address you will need to return the item to.

If you receive a wrong item that was our mistake, or a damaged item that was damaged in shipping, please let us know within 3 days of receiving your order so that we can begin a correction for you.  We will send you a prepaid return label for your package with return shipping paid by us if the item needs to be returned.  You may be contacted by the shipping carrier who originally delivered your order as we will file a damage claim with the carrier.  

If you accidentally order a wrong item and need to return it please let us know so we can approve and expect the return.  We will promptly refund any money due you as soon as we receive the return in its original condition.  We will issue the refund within 1 to 2 business days after receipt.  Your bank or credit card usually takes from 4-7 days to issue the refund back to you.  You may reorder the correct item at any time.

You should expect to receive your refund within approximately 10-14 days after giving your package to the return shipping carrier.  This estimate is for approximately 5-10 days shipping time to arrive at our facility, 1-2 days for us to issue the refund, and 5-10 days for your bank or credit card company to issue the money back to your account.

If you do need to return an item, please contact us by email or by phone with your order number and the reason you would like to return an item before you return.  We will respond quickly with instructions on how to return the item and issue a return authorization number so your return can be processed quickly when it arrives.

Goldenfeast®


A natural bounty of luscious, natural ingredients from all over the world. Companion birds will enjoy foraging through dried fruits and vegetables, assorted nuts, legumes, seeds, and ancient grains. Just like in nature, Goldenfeast® diets are free of artificial colors, preservatives, and flavors and do not contain synthetic vitamins. Protected probiotics are added to help support immunity and gut health.

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Harrison's Bird Foods


Harrison's Bird Foods are the formulas that provide proper nutrition for your bird's lifetime care. Because the single most important thing you can do for your bird is to feed it right. Harrison's Bird Foods is a family of certified organic, nonGMO-verified, formulated diets that were created by avian veterinarians and top avian nutritionists with the health of your bird in mind. Our formulas require little or no supplementation.

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Kaytee

Avian Nutritionists know that each bird species is unique, and every bite of food should be sized right and scientifically formulated for top nutrition.

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Lafeber

The Lafeber manufacturing facility has always been located on the Lafeber family farmland, and all products are mixed, formed and packaged under one roof. Staying true to our motto —“Caring and working for the health of animals”



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Rainforest Exotics

Rainforest Exotics bird foods achieve their color and variety through the use of natural ingredients. Also vitamin enriched using the same unique process as other Kaylor brands. With Rainforest Exotics products we have substantially increased the amount of the natural variety. At first glance you can quickly recognize the additional variety that positions these blends as super-premium products.

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Roudybush

Roudybush has been manufacturing bird food since August of 1985 and inhabits a 32,000 square foot warehouse with state-of-the-art equipment that allows the company to maintain high quality standards in nutritional research, and is committed to learning more about the requirements of birds in captivity. This has lead to the manufacturing of diets for birds with special needs including; growing chicks, overweight birds, and birds with specialized nutritional needs due to certain disease process such as liver disease, kidney disease, intestinal tract diseases, and obesity.

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Sweet Harvest

Sweet Harvest was first formulated and introduced in 1977. Sweet Harvest was the first to achieve its colorful appearance by using all natural ingredients. Enriched with vitamins using a unique application process that ensures a balanced benefit to all pets. When feeding Sweet Harvest products for the first time you will quickly notice healthy changes in your pets health and mental well being.

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TOP's Parrot Food

TOP’s Parrot Food™ was established in 2003 and is USDA Organic certified. Our pellets were developed by top avian nutritionists to be the best offering for parrots on the market.  TOP's mission is to provide you and your companion parrots with the highest quality food available, that's why only locally-sourced, all-natural, and non GMO ingredients from carefully chosen suppliers for our organic pellets, seed mixes and treats. TOP's is the only parrot food that does not use fillers, like peanuts, corn and soy, sugars or artificial ingredients.   



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Volkman


Volkman Bird Food & Seed. In continuous business since 1863,Volkman Seed Company is one of America's oldest and most respected pet food firms. Ideally located in California's sunny San Joaquin Valley, one of the world's most fertile agricultural regions for premium-quality fruits, vegetables, nuts, grains and seeds.

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Zupreem

Precise levels of essential nutrients – plus a variety of tastes, textures and shapes to keep him healthy and happy. Zupreem provides tastes, textures, shapes, and flavors to make nutrition more fun. Colorful and Natural pellets loaded with essential vitamins and minerals.

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